Refund policy

14-Day Returns

At TruZenic.com, your satisfaction matters to us. We offer a 14-day return window starting from the date your order is delivered.

Return Policy Details

Return Period:
You may request a return within 14 days of receiving your package.

Item Condition:
Returned items must be in original condition, unused, and with all original packaging and accessories for eligibility.

Non-Returnable Items:
Certain products may not qualify for return, including used or opened items, and complimentary gifts received with your order.

Return Approval:
All return requests are subject to review and verification to ensure compliance with our product and order standards.

Return Shipping:
In most verified cases, TruZenic will provide a return shipping label.

How to Request a Return

  1. Email support@truzenic.com with the subject line “Return + Your Order Number.”

  2. Include the reason for your request and, if applicable, supporting photos.

  3. Our customer service team will respond within 24 hours to confirm details and arrange pickup if approved.

  4. Once received, your item will be inspected and verified before any refund is issued.

  5. Approved refunds are processed to your original payment method within 10 business days.

Exchange Policy

We’re happy to help with eligible exchanges within 14 days of delivery.

  • Email support@truzenic.com with the subject “Exchange + Your Order Number.”

  • Our team will confirm the replacement item and guide you through the process.

  • After your item is received and inspected, a replacement product will be shipped promptly at no additional charge.

Damaged Product Policy

If your order arrives damaged, please refuse delivery if possible and contact us immediately.
If the damage is discovered later, please email support@truzenic.com within 24 hours of delivery.

Include:

  • Clear photos of the product and packaging

  • Your order number

  • A brief description of the issue

Once verified, TruZenic will cover the return shipping cost and send a replacement product at no additional cost.

Customer Service:

Phone: +1 7085238517

Email: support@truzenic.com

Support: Monday to Friday: 8:00 AM - 6:00 PM